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NHS Eye Care Services

Your service is provided by: Zack Eye Clinic Ltd.

Our Company Directors are: Jonathan Cohen and Danielle Cohen

Our registered practice is at: 30c Warren Street, London W1T 5NF

Tel: 020 7713 7713,
Fax: 020 7713 7714,
Email: info@zackseyes.co.uk

Our registered office is at: 2nd Floor, 201 Haverstock Hill, London NW3 4QG


If you have seen a particular practitioner before you may be able to request to see them again.

You qualify for a free NHS funded sight test if you are:

  • Aged 60 or over
  • Aged under 16
  • Aged 16,17 or 18 in full time education
  • Diagnosed with diabetes or glaucoma
  • Considered to be at risk of glaucoma (as advised by an ophthalmologist)
  • Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma
  • Registered blind or partially sighted
  • Eligible for an NHS complex lens voucher (your optician will advise on your entitlement)
  • Claiming Benefit (Income Support, Income-based Jobseeker’s Allowance, Income-based Employment and Support Allowance, Pension Credit Guarantee Credit or receiving Tax Credits or Universal Credit and meeting qualifying conditions)
  • On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate

You may qualify for an NHS optical voucher to help with the cost of your spectacles or contact lenses if you are: claiming certain benefits or on a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate; eligible for an NHS complex lens voucher; aged under 16; or aged 16, 17 or 18 in full time education. You have the right to use your optical voucher with any supplier.

This practice and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Your rights and responsibilities
As a patient you have the right to be treated by us with fairness and with dignity. We will test your sight using sound clinical practice and using modern techniques and instruments. After your sight test we will give you your optical prescription or a statement that you do not need a prescriptionWe ask you to give our staff accurate information about the illness or disability which pr

events you from being able to go to a high street optician without another person’s help. We also ask you to treat our staff with courtesy and to keep to any appointment you have made with us. If you break your appointment without giving us reasonable notice we reserve the right to make a charge.

Your information
We treat all clinical information about your treatment with complete confidentiality, although we may sometimes need to inform your family doctor about our clinical findings during your sight test. We may also need, with your agreement, to refer you to a hospital eye department in which case we will supply them with all the relevant clinical details. We may sometimes need to make your records available to authorised staff from NHS England for whom we provide services. When handling your personal information we will always abide by the principles of Data Protection laid down by the Information Commissioner’s Office.

Complaints
If you would like to make a complaint, please contact Jonathan Cohen at Zack Eye Clinic Ltd, 30c Warren Street, London W1T 5NF, 020 7713 7713. Alternatively you can contact NHS England; Tel: 0300 311 2233, NHS England, PO Box 16738, Redditch B97 9PT, Email: england.contactus@nhs.net. Your complaint will be acknowledged within 3 working days and you will receive an estimate of how long the investigation of your complaint is likely to take and an offer of a discussion about this period. If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by the NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, PO Box 219, Petersfield GU32 9BY.

We provide eye care services under contract with NHS England. We will provide, on request, the name, postal, email and website address and telephone number of the local NHS England Area Team, from which details of primary ophthalmic services in the area may be obtained.

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