To whom It may concern,
I am writing to record my grateful thanks to your understanding and kind receptionist who attended to me last week. I was in London for an international conference and split a contact lens. Unusually, I had no replacement with me. I was directed to your clinic, and your front of house staff member very kindly listened to my tale of woe, spoke to my optician in Newcastle, and furnished me with temporary replacement contact lenses.
This act of generosity and professional courtesy was delivered with grace and was greatly appreciated by me. I am aware, from looking at the website, that your clinics have won national awards for the technical expertise and compassion provided by the optical side of the office, but it is clear that there is a similarly effective and understanding staff to welcome visitors through the door.
Dr Colin Doig